--FILE d'attente des clients chinois--jusqu'à revendiquer leurs dépôts dans une succursale de vélo libre-service chinois Kuqi à Shenyang, ville du nord-est de la Chine Liaoni
--FILE--Chinese customers queue up to claim their deposits at a branch of Chinese bike-sharing service Kuqi in Shenyang city, northeast China's Liaoning province, 14 September 2017. China's booming bike-sharing services have once again made the headlines, but this time for the difficulty their customers encounter to reclaim their deposits, reports the Beijing Youth Daily. Many shared-bike users have reported that they have to pay scalpers to retrieve their deposits after failing to do so through the service providers themselves. Online quotations show that scalpers charge 130 to 150 yuan (around 20-23 US dollars) for each case, which is about half of the usual deposit amount charged by bike-sharing companies. The scalpers reportedly ask for the user's name, a photo copy of the user's ID card and the mobile phone number with which the service was registered. They then go to the shared-bike companies to get the deposit back on behalf of the user, as many such companies have closed their online refunding channels.
